Responsible Gaming

On the Dream Palace site operated via dreampalace.bet, gambling is offered as a form of entertainment only. Responsible gaming means approaching play in a conscious and informed way: setting clear limits, understanding the risks, and never treating gambling as a way to earn income or solve financial problems. You should only ever gamble with money you can afford to lose.

Dream Palace is operated by ProgressPlay Limited, which holds a remote gambling licence from the UK Gambling Commission (UKGC) for customers in Great Britain (licence number 39335). ProgressPlay Limited also holds a B2C licence from the Malta Gaming Authority (MGA/B2C/231/2012) for players outside Great Britain. This page focuses on protections for players in the UK and is designed to reflect current regulatory expectations as at 2025.

We are committed to supporting you in maintaining control over your play. That includes providing clear tools and information, monitoring for signs of harm, and acting where we see risk. If you have any concerns about your gambling, please contact us or one of the independent specialist organisations listed on this page without delay.

Risk Awareness

Gambling can be enjoyable when it is controlled, but it carries inherent financial and emotional risks. Being aware of the early warning signs of problematic play is essential to protecting yourself and those around you. The following indicators can suggest that your gambling may be moving from recreation to risk and may require immediate attention.

Possible Signs of Gambling-Related Harm

• Increasing frequency of play: You gamble more often or for longer than you originally intended, especially late at night or alone.
• Preoccupation with gambling: You find yourself thinking about dreampalace.bet or other gambling activities when you are at work, with family, or engaged in other tasks.
• Chasing losses: You return to the site specifically to try to win back money you have lost, increasing your stakes or playing riskier games.
• Spending beyond your budget: You deposit money needed for bills, rent, credit repayments, or other essential expenses, or you borrow to fund your play.
• Concealing behaviour: You hide statements, delete browser history, or lie to family or friends about how much time or money you spend gambling.
• Emotional impact: You experience anxiety, guilt, irritability, or low mood linked to your gambling, or you gamble to escape problems or unpleasant feelings.
• Neglecting responsibilities: Work, study, parenting, or social commitments suffer because of time spent gambling or thinking about gambling.

Quick Self-Assessment Check

The questions below are for your personal reflection. If you answer "yes" to any of them, we strongly encourage you to consider using our safer gambling tools and to contact a support organisation such as GamCare.

• Do I spend more time or money on dreampalace.bet than I originally plan when I start playing?
• Have I ever used money intended for essential living costs (for example rent, food, utilities) to gamble?
• Do I feel restless, irritable, or upset if I try to cut down or stop gambling, even for a short period?
• Have friends, family members, or colleagues ever expressed concern about the way I gamble or about my finances?
• Have I chased losses by returning to gamble again immediately after losing, or by increasing my stake size?
• Do I gamble to avoid thinking about problems, to cope with stress, or to manage feelings such as loneliness or sadness?
• Have I hidden or tried to minimise my gambling activity, deposits, or debts from people close to me?

If you recognise yourself in these statements, please consider setting stricter limits, taking a Time-Out, or using self-exclusion options detailed below, and seek professional support without delay.

Limits & Tools

Dream Palace provides a range of safer gambling tools for players using dreampalace.bet. These tools are designed to help you keep control of your play in line with UKGC requirements and industry best practice. You can access them at any time via the "My Account" or "Safer Gambling" or similarly named section once you are logged in. The main controls are deposit limits, time-based limits, and temporary breaks (Time-Outs).

Deposit Limits (Daily, Weekly, Monthly)

1. Navigate to your account: Log in to dreampalace.bet and select "My Account" (or the equivalent menu) from the main navigation.
2. Open the safer gambling settings: Choose "Safer Gambling", "Play Responsibly", or "Limits". On the Dream Palace site this will be clearly labelled and accessible from your profile area.
3. Select deposit limits: Choose the option to set or edit your deposit limits. You will usually see separate fields for daily, weekly, and monthly limits.
4. Enter your amounts: Decide the maximum amount you can comfortably afford to deposit in each period without impacting essential living costs. For example:
   • Daily limit: e.g. £20
   • Weekly limit: e.g. £50
   • Monthly limit: e.g. £150
   Enter the relevant figures into the fields provided.
5. Confirm and save: Review your chosen limits carefully, then confirm the changes. A confirmation message will appear in your account or via email.
6. Effect of changes: Any request to lower your deposit limits will normally take effect immediately. Any request to increase or remove limits will only come into effect after a cooling-off period (typically at least 24 hours) and may be subject to additional checks in line with UKGC regulations.

Once your limits are active, you will not be able to deposit more than the amount you have set within the relevant period, regardless of wins or losses.

Time Spent Limits and Session Timers

To help you manage how long you spend gambling on dreampalace.bet, you can use time-based controls, also accessible via "My Account" > "Safer Gambling" or similar.

• Session reminders: You can set pop-up reminders (for example every 30, 60, or 120 minutes) that will tell you how long you have been logged in and playing. When a reminder appears, you will be able to review your activity and choose whether to continue or log out.
• Fixed session length: In some products you can set a maximum session duration (for example 60 or 90 minutes). When the time limit is reached, you will be logged out or prompted to take a break before continuing.
• Reality checks: These messages show you the time spent and net result (wins/losses) since login. They are mandatory under UK regulations and cannot be disabled, but you may be able to adjust their frequency.

Time-Out (Short Breaks from Gambling)

1. Access Time-Out tool: Log in, go to "My Account" and select "Safer Gambling" or "Responsible Gaming", then click on "Time-Out" or "Take a Break".
2. Choose the duration: You can select a break period, usually from 24 hours up to at least 7 days. Common options include 24 hours, 48 hours, 72 hours, and 7 days.
3. Confirm your request: Read the explanation of what Time-Out means and tick any confirmation boxes. Then click "Confirm" or "Activate Time-Out".
4. During the Time-Out: You will not be able to place bets or make deposits on dreampalace.bet. You may still be able to log in to view your account information, but you will be prevented from gambling until the selected period ends.
5. End of Time-Out: At the end of your Time-Out period, access to gambling will automatically be restored. You can extend the Time-Out or consider self-exclusion if you feel you need a longer break.

If you require a longer or more robust block, please review the self-exclusion options below or register with GAMSTOP, the Great Britain-wide self-exclusion scheme for online gambling.

Self-Exclusion

Self-exclusion is a formal agreement between you and Dream Palace that we will prevent you from gambling on dreampalace.bet for a selected period. This is a stronger, longer-term measure than a Time-Out and is intended for players who feel they are at risk of, or are already experiencing, gambling-related harm.

How to Apply Self-Exclusion on dreampalace.bet

1. Log in (if safe to do so): If you can, log in to your Dream Palace account at dreampalace.bet. If you feel unable to log in safely, you can contact customer support directly and request self-exclusion.
2. Open the Self-Exclusion section: In "My Account", go to "Safer Gambling" or "Responsible Gaming" and select "Self-Exclusion". This section will clearly describe the consequences of self-excluding.
3. Choose the exclusion period: Select the length of time you wish to self-exclude. Options will typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent) exclusion
4. Read and confirm: Carefully read the information provided, including the fact that once self-exclusion is activated we cannot generally reverse it before the chosen period ends. Confirm your decision by ticking the relevant boxes and clicking "Confirm Self-Exclusion".
5. Support contact: If you prefer, you can request self-exclusion via email, live chat, or telephone to our customer support team, who will guide you through the process and confirm once self-exclusion has been applied.

Consequences of Self-Exclusion

• Account access: Once self-excluded, you will not be able to log in or use your account for gambling during the exclusion period. We will take reasonable steps to prevent you from opening new accounts with Dream Palace or associated ProgressPlay brands.
• Deposits and play: You will not be able to deposit funds or place any bets or wagers for the duration of your self-exclusion.
• Existing balance: Any remaining withdrawable balance in your account will not be available for gambling. You may still request a withdrawal by contacting customer support, subject to standard security and anti-money laundering checks.
• Bonuses and offers: All pending bonuses, free spins, or similar offers may be removed on self-exclusion, in line with the applicable bonus policy published on dreampalace.bet and on the linked bonus policy page currently hosted at dreampalacecasino.com.
• Marketing communications: You will be removed from direct marketing lists (email, SMS, push notifications) as soon as reasonably possible after your self-exclusion is processed. It may take a short time for all communications to stop completely.
• End of the period: For fixed-term self-exclusions, your account will not automatically reopen at the end of the period in some cases. A cooling-off period and a formal request to reopen, including further checks, may be required in line with UKGC guidance.

GAMSTOP - Great Britain-Wide Online Self-Exclusion

In addition to our own self-exclusion, we strongly recommend that UK customers register with GAMSTOP, the free national online self-exclusion scheme for Great Britain. Once registered, you will be prevented from using gambling websites and apps run by online operators licensed in Great Britain, including dreampalace.bet.

• Website: www.gamstop.co.uk
• Duration options: usually 6 months, 1 year, or 5 years.
• GAMSTOP is independent of Dream Palace and ProgressPlay Limited and is an additional layer of protection.

GAMSTOP registration is particularly recommended if you use multiple gambling operators or brands operated by ProgressPlay Limited or other licensees.

Support Resources

If you are worried about your gambling, or about someone else's, professional and confidential help is available. The organisations below offer free advice, counselling, and practical support. While Dream Palace and ProgressPlay Limited provide tools and monitoring in line with our regulatory obligations, independent expert support is often the most effective way to address gambling-related harm.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential advice, information, and emotional support. Online chat and web-based support are also available via the GamCare website.
• GamCare services: GamCare can arrange structured counselling (remote or face-to-face in some areas), group support, and digital self-help tools. Services are primarily offered in English, with options for translation or onward referrals where appropriate.
• NHS support: The NHS in England, Scotland, and Wales operates specialist problem gambling clinics and mental health services. Speak to your GP and explain your gambling concerns, or visit the NHS website and search for "gambling addiction" for information on available services.
• Crisis support: If you feel at immediate risk of self-harm or suicide, contact emergency services (999 in the UK) or reach out to a crisis helpline such as Samaritans on 116 123 (free, 24/7).

International Support Organisations

These organisations are independent of Dream Palace and ProgressPlay Limited. They provide confidential services and will not share your information with us or with the UKGC unless required by law or with your explicit consent.

National and Regional Self-Exclusion Schemes

• United Kingdom (Great Britain) - GamStop: As noted above, registering with GAMSTOP will prevent you from using most online gambling sites and apps licensed in Great Britain, including dreampalace.bet.
• Spain - RGIAJ: Spain operates a national self-exclusion registry (Registro General de Interdicciones de Acceso al Juego - RGIAJ) for licensed gambling operators in Spain. Players resident in Spain should refer to the Spanish regulator's website for registration details.
• Other countries: If you reside outside Great Britain, local self-exclusion schemes or national registers may exist. Please consult your national gambling regulator or a specialist support organisation for current information.

Blocking Software and Banking Tools

• Gamban: A software solution that blocks access to most online gambling sites and apps across your devices. Visit www.gamban.com for details.
• BetBlocker: A free, open-source blocking application that can restrict access to gambling sites on multiple platforms. Visit www.betblocker.org to download.
• Bank gambling blocks: Many UK banks now offer the option to block gambling-related card transactions. Check your banking app or contact your bank to enable a gambling transaction block or set spending alerts.
• Parental controls: If children or young people have access to your devices, use parental control tools or device-level content filters to restrict access to gambling content.

Support for Family Members

• GamCare - affected others: GamCare offers dedicated support to partners, family members, and friends affected by someone else's gambling. Visit the "For families and friends" sections at www.gamcare.org.uk.
• Gambling Therapy - family support: Gambling Therapy provides forums and online groups for those affected by a loved one's gambling problem.
• Gamblers Anonymous family groups: Some regions offer meetings for relatives and friends of people with gambling issues. Information is available via www.gamblersanonymous.org.

All of these services emphasise confidentiality and professional support. They can help you understand problem gambling, set boundaries, and plan next steps for yourself and your family.

Help for Family

Gambling-related harm often affects families, partners, and friends as well as the person who gambles. If you are worried about someone using dreampalace.bet or other gambling services, it is important to seek support for yourself and to engage with them in a calm, informed way.

Talking to Someone About Their Gambling

• Choose the right moment: Aim for a time when the person is not actively gambling and is sober, rested, and more likely to listen.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I feel worried when...") rather than accusations ("You always...").
• Listen actively: Allow the person to explain how they see the situation. Problem gambling is often linked to stress, debt, or mental health issues.
• Offer support, not rescue: Make it clear that you care and want to help, but avoid taking on full responsibility for their debts or choices.
• Set boundaries: Be clear about what you can and cannot do (for example, not lending further money, or securing shared finances).

Engaging Them with Support

• Suggest professional help: Encourage them to contact the National Gambling Helpline (0808 8020 133) or an online support service such as Gambling Therapy.
• Explore self-exclusion together: Offer to sit with them while they register for GAMSTOP and use the self-exclusion tools on dreampalace.bet.
• Consider therapy: A GP can arrange referrals to NHS gambling treatment services or psychological therapies. Private counselling may also be available and can address underlying issues such as anxiety, depression, or trauma.

Support for You as a Family Member or Friend

• Family support groups: GamCare, Gambling Therapy, and other charities offer forums, support groups, and one-to-one sessions specifically for affected others. These provide a safe space to share experiences and coping strategies.
• Financial guidance: Organisations such as StepChange Debt Charity and Citizens Advice can provide free, confidential help with budgeting, debt management, and dealing with creditors.
• Mental health and wellbeing: If the situation is affecting your own mental health, speak to your GP or contact a mental health helpline. Looking after yourself is essential to being able to support someone else.

Remember that while Dream Palace and ProgressPlay Limited provide self-exclusion and safer gambling tools, we cannot offer clinical treatment. Independent professional services are often the most effective way to address gambling problems.

Operator's Commitment

Dream Palace, operated by ProgressPlay Limited, is committed to meeting and exceeding its obligations under UK gambling legislation and the UKGC Licence Conditions and Codes of Practice. This includes robust safer gambling measures, continuous monitoring, and responsible intervention where there are signs of harm. ProgressPlay Limited's UK licence number is 39335, and players are encouraged to verify the current licence status on the UKGC public register.

Internal Risk Checks and Behaviour Monitoring

• Automated monitoring: We use systems to monitor playing patterns and account activity for indicators of gambling-related harm, such as rapid or repeated deposits, extended session durations, frequent chasing of losses, and significant changes in spending behaviour.
• Affordability and source-of-funds checks: Where we identify higher-risk behaviour or substantial spending, we may request information or documentation to assess whether your level of gambling is affordable and lawful, in line with anti-money laundering and social responsibility requirements.
• Reality checks and messaging: We provide regular on-site messages reminding you of time spent, net outcomes, and available safer gambling tools. These are mandated under UK regulation and are designed to encourage reflection and informed decisions.
• Learnings from regulatory findings: Public regulatory actions, including a regulatory settlement in May 2022 relating to historic social responsibility and anti-money laundering failings, have led ProgressPlay Limited to strengthen its controls and oversight. Enhanced monitoring and intervention processes are now in place with the aim of preventing recurrence.

When We May Contact You or Take Action

• Proactive contact: If our monitoring indicates potential harm (for example rapid increases in deposits, sustained losses, or signs of distress in customer communications), our customer care or safer gambling team may contact you by email, phone, or on-site message to discuss your gambling.
• Offering tools and guidance: During such contact, we may encourage or apply safer gambling tools such as lower deposit limits, Time-Outs, or self-exclusion, and refer you to independent support services.
• Imposing restrictions: In some circumstances, we may decide to impose limits on your account or suspend or close it if we believe this is necessary to meet our regulatory responsibilities or to protect you or others from harm.
• Data use and privacy: Any monitoring and interventions are carried out in accordance with our privacy policy (currently available at dreampalacecasino.com/privacy-policy/ and via links on dreampalace.bet) and applicable data protection law.

For players outside Great Britain who fall under the MGA licence, similar safer gambling principles apply, but local rules and support services may differ. This page is specifically focused on UK-resident players using dreampalace.bet.

Updates

Responsible gambling standards and regulatory expectations evolve over time. Dream Palace and ProgressPlay Limited regularly review and update this responsible gaming page, as well as our terms and conditions, bonus policies, and privacy notices, to reflect changes in law, regulation, and industry best practice.

• Notification methods: Where we make material changes to our responsible gaming policy or relevant terms, we may notify you by:
  • Email to the address registered on your account;
  • Account messages or notifications when you log in to dreampalace.bet;
  • Information banners or highlighted notices on the website or within particular games; and/or
  • Updated links and information pages (for example on dreampalace.bet and on policy pages currently hosted at dreampalacecasino.com).
• Priority of terms: If there is any inconsistency between this page and our general terms and conditions or bonus policy, the latter (as published and updated on dreampalace.bet and linked domains) will take precedence to the extent permitted by law. However, we will interpret and apply our terms in a way that is consistent with our regulatory safer gambling obligations.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using our safer gambling tools, or wish to request additional support or self-exclusion, you can contact our dedicated responsible gaming team. We encourage you to reach out as soon as you have any concerns about your gambling or the gambling of someone using your account details.

Responsible Gaming Contact Details

• Email (Responsible Gaming Team): [email protected]
• General Support Email: Available via the "Support" or "Contact Us" section of dreampalace.bet.
• Telephone (UK): +44 (0)20 0000 0000 (standard call rates apply; hours of operation are published on the site and may vary).
• Online help centre: Accessible via the "Help" or "Support" links on dreampalace.bet, providing FAQs and further information on safer gambling tools.

Feedback and Self-Control Request Form

You can also use the form below to contact us specifically about responsible gambling concerns, to request support, or to provide feedback on our safer gambling measures. Submissions are reviewed by our responsible gaming staff, who may contact you to discuss appropriate tools or interventions.

Full name:

Email address (registered with your account, if applicable):

Username or account ID (optional):

Reason for contact:
Please select Help setting or changing limits Request a Time-Out Request self-exclusion Concerned about my gambling Concerned about someone else's gambling Feedback on responsible gaming policy Other responsible gambling enquiry

Details of your request or concern:

I understand that Dream Palace and ProgressPlay Limited will process the information I provide in line with the privacy policy for the purpose of assessing my safer gambling needs and responding to my request.

Submit responsible gaming request

Please note that email and form submissions are not monitored 24/7. For urgent concerns about your safety or the safety of others, contact emergency services or a crisis helpline immediately.